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About Me

I’m an SQL expert, but a mastering my skills with web designing and currenty working on my management skills.

General Info

  • locationFuquay-Varina, NC
  • E-maildewilliams01@gmail.com
  • Phone 910-723-2200
5

Work Experience

  • 2024-Present

    Sr. Technical Support Engineer

    Itron

    The Sr. Technical Support Engineer at Itron provides advanced technical assistance to customers, partners, and internal teams for Itron’s energy and water management solutions. This role involves troubleshooting complex system issues, analyzing logs, replicating problems, and ensuring timely resolution of incidents to meet customer satisfaction and service level agreements (SLAs). The engineer collaborates with cross-functional teams such as product development, engineering, and quality assurance to escalate and resolve product issues and improve system performance.

  • 2022-2024

    Technocal Support Engineer

    Perforce (Delphix)

    As a Sr. Technical Support Engineer at Perforce Software, the employee provides advanced technical assistance and solutions to customers using Perforce’s enterprise software development tools. The role involves troubleshooting complex issues, ensuring customer satisfaction, and collaborating with internal teams to escalate and resolve high-priority problems. This position also contributes to product improvement by relaying customer feedback to development and quality assurance teams.

Education

  • 2023

    Masters of Management Information Systems

    University of Maryland - Global Campus 

    The Master of Science in Information Technology with a specialization in Information Systems and Services at the University of Maryland Global Campus (UMGC) is an online graduate program designed for professionals looking to advance their careers in managing and implementing organizational information systems. The program blends technical knowledge with business strategy, focusing on the development, integration, and governance of IT systems that support business operations and decision-making.

    • Coursework covers essential areas such as systems analysis and design, IT project management, enterprise architecture, database systems, cybersecurity, and data analytics.
    • This multidisciplinary approach prepares students for leadership roles where they can align technology initiatives with business objectives.
    • Graduates are well-suited for careers such as IT project manager, information systems manager, business analyst, or enterprise architect, equipped with both the managerial insight and technical expertise to drive digital transformation within organizations.

  • 2006

    Business Admistration w/ Management Information Systems    

    Fayetteville State University 

    This program integrates core business disciplines—such as accounting, finance, marketing, and management—with specialized MIS courses, including systems analysis and design, database management, business analytics, and IT project management. Students develop skills in planning, analyzing, designing, and implementing information systems projects, as well as applying analytics and decision-making models to business scenarios.

    • The curriculum emphasizes practical experience through labs, real-world projects, internships, and collaboration with local businesses, allowing students to apply their knowledge in real settings.
    • Graduates are equipped for careers such as software applications developer, information security analyst, computer systems analyst, database administrator, and management analyst. The program's blend of technical and managerial training prepares students to align technology solutions with organizational goals, making them valuable assets in various industries.

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